Banks close the account door to outside AI agents

An instruction to find a better savings rate becomes a different proposition when software can move the money itself. For a bank, recognising the customer is only the start. It must also establish which actions an outside assistant has permission to take.

The Financial Times reported on 16 October that Citi does not permit third-party AI agents to log into customer accounts or transact directly through its digital banking platforms. Bank of America is also restricting access while discussing responsibility for agent-led transactions. The development extends scrutiny beyond the JPMorgan restrictions previously covered by SectorFrame.

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